• Can I cancel or change my order?

    Yes, you can cancel orders that haven’t entered the shipping process.

  • Are the items sold on GRIFO210 original?

    Absolutely. We are retailers, autorised by all the brands available on the website.

  • What payment methods are accepted?

    • Cash on delivery COD (Italy only)
    • Bank Transfer
    • Visa
    • MasterCard
    • American Express
    • Visa Electron
    • PayPal

  • Do I have to pay Duty and Tax?

    GRIFO210 ships within the EU using DDP (Delivery Duties Paid) delivery method. The customer will not be charged with any surtax.

    If you are not an EU resident, GRIFO210 ships using DAP (Delivery At Place) delivery method. The customer is responsible for paying import duties and any applicable taxes, in order to get the goods once the shipment has arrived at the specified destination.

    For further information, please contact your local customs office or any competent authority.

  • What’s the return policy?

    It is only possible to request the return of a purchased product in the following cases (pursuant to Legislative Decree 206/2005):

    • The request must be made within 14 days from the order date.

    To initiate the return procedure, you must create a request via the "request a return" item in the footer.

    Acceptance of returned goods only takes place in the following cases (pursuant to Legislative Decree 206/2005):

    • The product must be undamaged and unused;
    • The tag accompanying the product and/or the seal must not have been removed;
    • The return of the product purchased online must be carried out exclusively by following this procedure.

    Following verification of the existence of the above conditions, we will refund the amount paid within 10 working days at the latest. In the absence of the aforementioned conditions, the product will be returned to the sender and the shipping costs will be borne by the customer.

    The return is free for shipments made within Italy (exclu

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at info@grifo210.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at info@grifo210.com. 

  • Where is my refund?

    Refunds are issued on the same source that you used to purchase the products initially. The time to view the refund depends on the provider that allowed the payment, it usually takes up to 10 working days.

    You can track your package through its tracking number provided by ourcourier. Once the goods will be received and accepted, we will send youan e-mail to confirm the refund.

    In order to make the orverall refund process as fast as possible, make sure to be returning items that meet our Policy requirements.

  • Are shipping costs, taxes and fees eligible for refunds?

    Shipping costs, taxes and fees are not eligible for refunds.

  • How much does the shipping cost?

    The cost varies depending on size and weight of the product selected. Such information will be available at the checkout.

    Sipping costs and return shipping costs will always be free in Italy.

    (Europe) Shipping costs are free for orders over 300€.

    (Extra-EU) Shipping costs are free for orders over 500€.

  • When will I receive my item and how can I track my parcel?

    All the orders are shipped by DHL and UPS courier.

    Once the order has been confirmed, your item will be shipped whithin 2 working days. The delivery peirod is 2-7 working days from the date of purchase depending on both delivery location and delivery method selected.

    You will be provided with all the information related to order tracking andestimted delivery date.